GENERAL QUESTIONS:

Stress Free Service First - Our Austin, TX based customer care staff is here for you 8a-6p CST via phone, chat, email, and pretty soon, text. Our team is NOT trained to get the sale, but to solve your problems: Getting your design to “wow” status, staying under budget, delivered ahead of your deadline. Our goal is to make the experience as simple and stress free for you as possible, which is why we invest in people, technology, and our customers.

Design Capability - Speaking of investing in people, our team of Graphic Designers is 100% US based with over 80 years combined experience in designing custom promotional products. We invest in both their development as well as upgrading their design resources to continually

A Guarantee we Stand By - Because we continually invest in our staff, supply chain, and quality control process, we don’t have all the issues the other guys have, but we’ll be the first to admit we’re not perfect every time. If your product didn’t arrive looking as it should, didn’t ship in time for your event, we’ll make it right, and work as best we can to right a wrong.

Transparency & Integrity
- No hidden costs:The price we quote you is the price you pay.
- Tracked Delivery: We have agreements with FedEx, UPS, & USPS to provide you the latest updates.
- Free Delivery to APO’s: We Respect the Commitment of our Active Duty Service Men & Women.

You may find a lower price, but you will not find a better quality experience elsewhere, our purpose is to ensure you won't. Click here to see what other customers have said.
1) Submit a NO-OBLIGATION form here, letting us know about your project
2) Sit back while we generate a Quote and Initial FREE Artwork design
3) We’ll communicate together until you’re 100% satisfied with you artwork
Once you’re ready to order we’ll send you an Invoice & Digital Artwork Approval. That’s it!
We make placing an order pain free and are here to help with any questions you may have. Along from submitting the quote you can contact us by phone at 877-312-9794, chat us any time by the link in the lower right side of your screen, or email us info@metalpromo anytime.
Your satisfaction is very important to us. Many of our custom products are hand-made or involve hand processing and as a result will differ slightly. Carefully read through our terms and conditions: Our Terms and Conditions
We offer free shipping as part of your order package when shipping domestically within the US. We also offer free shipping to military APO / FPO / DPO addresses overseas as support for our Active duty men & women. For all other shipping locations we will provide you with options based on cost & delivery time so you can pick what works best for you.
We offer a variety of payment options Including:

- All Major Credit Cards (VISA, AMEX, Discover, Mastercard)
- Paypal
- Electronic ACH using your checking account, a service offered via Quickbooks
We also accept mailed payments by personal / business check, money order, cashiers check.
Due to the custom nature of our products (no resale value) we require payment in full prior to beginning production.
We make contacting our team easy and convenient. You can reach our team through: - Email, info@metalpromo.com - Phone, 877-312-9794, between 8am to 6pm CST Monday - Friday - Chat, via the popup in the lower right of your screen Please check out our “Contact Us” page for more information.
We accept most file types. We prefer images to be in .EPS or .AI formats, if possible. Otherwise, we accept .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF, .PSD and .CDR

CHALLENGE COINS:

We have worked with 1000’s of clients and make the process EASY from start to finish, fast, and pain free.

- The 1st step is to submit your coin design ideas and details through our website here or by contacting our customer care team.
- We’ll provide you an initial estimate and coin design proof within 24 hours of your submission.
-If needed, we offer free revisions until we get the design exactly how you envisioned it.
-Lastly, once you approve your final proof and complete the final invoice payment we will send your project to production.
The most common coin size is 1.75”, followed by 2” and then 1.5”. If we have concerns about your selection our team will let you know the optimal size of your coin based on your design.
The majority of our coins are die struck into brass. Large, custom shaped, or designs with large cutout areas will be cast from a zinc alloy.
This will depend on the size and design of the coin. Roughly speaking, 1.5” coins are about 1-1.1oz., 1.75” are about 1.5-1.65oz., and 2.0” are about 1.95-2.15oz.
Die struck coins have the designs transferred to a front & back mold, the raw brass being struck by each mold with enough force to transfer both the raised & recessed areas of the design into the brass. Die Cast molds are fit together and molten zinc metal is injected into the die to create the coin blank.
Simply put, Soft Enamel are textured, with the enamel filled below the metal ridges, while Hard Enamel are smooth, the overfilled enamel polished smooth against the metal. You can have one side of your coin be soft enamel and the other side be hard enamel.
We do offer shipping to APO / FPO addresses at no extra charge to our service men and women. Please keep in mind that shipping to an APO / FPO address will add 1-3 weeks to the order production and shipping timelines.
Once an order is sent to production the standard production and delivery turnaround time is 3 - 3.5 weeks. Our customer care team will advise you of specific timelines based on your custom order prior to order completion.
We can offer rush production during certain times of the year for an extra charge. Our customer care team can answer any questions regarding rush options and availability. Rush Delivery is not available to APO/FPO addresses.
Production for our coins typically takes 3.to 3.5 weeks. Once your coins are finished, they are shipped via FedEx Priority shipping, with orders arriving two days after they leave our factory. Shipping to APO/FPO can add an additional 1 to 3 weeks to delivery, these will ship to you via USPS
We will keep your mold in stock for 3 years. If you need more coins we can easily remake them for you with no added mold fee.
The minimum coin order quantity is 25. You can order any quantity as long as it meets our minimum. There are various price point breaks based on quantity that provide some great savings.

LAPEL PINS:

We have worked to make the process easy, fast, and pain free from start to finish
- The 1st step is to submit your coin design ideas and details through our website here or by contacting our customer care team.
- We’ll provide you an initial estimate and coin design proof within 24 hours of your submission.
- If needed, we offer free revisions until we get the design exactly how you envisioned it.
- Lastly, once you approve your final proof and complete the final invoice payment we will send your project to production.
The most commonly ordered pin sizes .75”-1.25”. While these are the most common sizes, we can do .50”-4.0” large. The size can also depend on your artwork or the details you are envisioning for your design. If there are more details, then we may have to go up in size. We can help you with determining a good size, in those scenarios.

Your pins could be made out of brass, iron, or zinc, depending on design, budget, and aesthetic preferences. When options present themselves we’ll work with you to determine your best option.
This may be dependent on your artwork or budget. While soft enamel and hard enamel are more traditional pin types, sometimes people will go with offset printed, as we can achieve more details and gradients for this pin type than on others, at a friendlier budget. If you have any questions about the pin types, let us know and we can help you choose!
Die struck pins have the designs transferred to a front & back (optional) mold, the raw iron or brass being struck by each mold with enough force to transfer both the raised & recessed areas of the design into the pin metal. Die-Cast molds are fit together and molten zinc metal is injected into the die to create the pin blank.
- For soft enamel, you will be able to feel the ridges of the metal separating the colors. - For hard enamel, you will have more of a smooth, polished look.. - For offset printed, we print directly onto the metal and there is a epoxy dome over the top of the pin.
We do offer shipping to APO / FPO addresses at no extra charge to our service men and women. Please keep in mind that shipping to an APO / FPO address will add 1-3 weeks to the order production and shipping timelines.
Our standard production will vary by pin style, but is typically within 2-3.5 weeks turn time.
We can offer rush production during certain times of the year for an extra charge. Our customer care team can answer any questions regarding rush options and availability.
We will keep your mold on stock for 3 years. If you need more pins we can easily remake them for you.
The minimum lapel pin order quantity is 25. You can order any quantity as long as it meets our minimum. There are various price point breaks based on quantity that provide some great savings.
We have a number of pin attachments that we offer, from magnetic backings to different clutches. You can see all the options here.

TRADING PINS:

We have worked to make the process easy, fast, and pain free from start to finish
- The 1st step is to submit your coin design ideas and details through our website here or by contacting our customer care team.
- We’ll provide you an initial estimate and coin design proof within 24 hours of your submission.
- If needed, we offer free revisions until we get the design exactly how you envisioned it.
- Lastly, once you approve your final proof and complete the final invoice payment we will send your project to production.
Answer:
- For Cooperstown, pins typically start at 2.0” and go up to 3.0” or more.
- For other Baseball customers, 2.0” is the most common but 1.75” is frequent as well.
- For Hockey, Soccer, Basketball and Softball customers, 1.75” is the most common followed by 2.0” then 1.5”, the larger pins enabling more detail & color options.
Typically iron, but depending on the size of your pin, artwork, and if there are any cut outs, we may use zinc.
Soft Enamel is the most common trading pin style, but with production at 3 weeks other pin options can be more attractive based on your deadline. Your overall budget & design can also impact style. We are here to discuss all your options with you!
Our minimum order is for the quantity for trading pins is 100.
The general rule of thumb is 1 pin for every child at the tournament. However buying less can actually create a supply & demand problem in your kids favor. Knowing the # of teams at your specific tournament, and whether there is a fixed # of kids per team, will help you determine the best # to buy.
No Problem! We give you 6 FREE revisions to your design. If you have anything else you are envisioning or changes needed, just let us know and we can make it happen!
YES! Adding to the WOW factor for your pins is so easy! We have different upgrade options available we can discuss with you. We have options that are a little more budget friendly as well! We can add glitter, crystals, glow in the dark enamel, sliders, spinners, danglers, blinkers and more! Let us know what you are envisioning.
We have 3-day and 4-day Quick Pin options made in the USA that get many of our customers out of a bind. We can help you with either!
Offset Printed Pins are typically our most economical solution for our customers. By printing the details on the metal pin we’re able to save a ton of time and production costs.
- For soft enamel, you will be able to feel the ridges of the metal separating the colors.
- For offset printed, we print directly onto the metal and there is a epoxy dome over the top of the pin.
- For our quick pins, these are the same process and style as offset printed, but these come in standard shapes of a circle or square.

Knowing your in hands deadline, budget, and design requirements we can point you in the direction of the best option for you.
We have several promotions going on through the year, you can check them out here. In addition, we offer a return customer discount, and multi-pin order discount. Ask your Customer Service rep if you are eligible.

FIESTA MEDALS:

We have worked to make the process easy, fast, and pain free from start to finish
- The 1st step is to submit your medal design ideas and details through our website here or by contacting our customer care team.
- We’ll provide you an initial estimate and coin design proof within 24 hours of your submission.
- If needed, we offer free revisions until we get the design exactly how you envisioned it.
- Lastly, once you approve your final proof and complete the final invoice payment we will send your project to production.
The most commonly ordered size is 2.0”, followed by 1.75”, 2.25”, and 1.5”, but we’ve done as large as 5.0” in the past. The larger medals allow for more detail and more vibrant color. The most serious medal collectors are always in search of larger medals, every year there is a contest and the collector with the highest weight of medals (must have current festival year on medal) wins!
Most Medals are made from Iron, whether they are die struck & enamel filled or offset printed. Medals that are 2.25”+, that have cutouts, or are 3D in nature are made out of zinc.
A textured finish will only be found on Soft Enamel Medals. The enamel color is filled just below the metal ridges of the die struck medal.
A Smooth finish could be one of THREE medal types:
Soft Enamel with epoxy - This is the most common, and just a matter of preference. We can add clear epoxy to any soft enamel design for just 5 cents per medal. The epoxy fills the gap between the recessed enamel and the raised metal ridges, creating a smooth finish.
Printed Medals - Commonly created for customers wanting to replicate a digital image or a logo with gradients, or customers with a tight budget given the lower production cost, Printed Medals are printed on sheet iron and covered with the same clear epoxy to protect the printed surface.
Hard Enamel Medals - These are made like Soft Enamel but the enamel is overfilled and then grinded smooth with the metal. The added processing adds cost & time to production, but hard enamel medals are considered the ‘premium quality medal’.
Our standard production will vary by medal style, but is typically within 3-4 weeks turn time. Due to the timing of Fiesta, Chinese New Year may affect your delivery date. Orders placed a month before Chinese new year won’t have delays, but those placed right before, during, or after should expect a 4-6 week turnaround. Our customer care team will let you know of order deadlines and expected delivery dates upon your quote submission.
We can offer rush production during certain times of the year for an extra charge. Our customer care team can answer any questions regarding rush options and availability.
The minimum order quantity is 25 medals, however considerable price drops often make 50 or 100 medals more economical.