FREQUENTLY ASKED QUESTIONS
What makes MetalPromo.com the best place for personalized metal goods?
You won’t find such high quality products and superb original designs with such great value anywhere else. Here’s why:
- 1. EASY ORDERING: Customer Service is key, so we keep you informed throughout the whole process from design to delivery. We’ll advise you on styles, colors, finish, type of product and any other advice you need.
- 2. ORIGINAL ARTWORK: Every design we supply to you is unique and created from scratch. Unlike many other firms, we don’t use templates. You’ll really see the difference, and our high quality customized design work is all included in the price.
- 3. HUGE CHOICE: Whatever size, shape, color or finish you wish, we can help. You have total flexibility over the finished item. You can also add decorative details like glitter crystals, blinkers and glow in the dark paint. For lapel pins you can also add extra pieces like danglers, spinners, bobbles and sliders to create the ultimate pin.
- 4. NO HIDDEN COSTS: The price we quote is the price you pay. Unlike some of our competitors, we don’t add on extra costs for design, artwork amends or proofs, set-up costs, molds or tracked shipping – all that is included in the quote. The only time we charge extra is if you ask for overnight courier rather than standard 3-day delivery, and we’ll always give you the cost in advance. Our prices are great value – and if you find any other website offering the same for less, just let us know and we’ll match it.
- 5. TRACKED DELIVERY: You can be sure your goods will arrive on time, and in perfect condition because we use reputable carriers, like FedEx and UPS. Tracking and insurance is included as standard for complete peace of mind. When should I order personalized metal goods from Metal Promo?
When should I order personalized metal goods from Metal Promo?
Most items take around 4-6 weeks to make, although we always recommend getting in touch as early in the process as possible. We can help in the early stages by giving you ideas and sample costs. Speaking to us early on also gives you longer to think about your artwork design without being under pressure to make up your mind. Even if you only have a rough idea of what you might want, do get in touch now. We’re happy to give you some initial thoughts and an idea of pricing – with no obligation. Just call us at 1-855-746-5013 or send us the Quote Form.
How can I be sure my committee members will like the design?
It can be tricky when you have to involve many people in producing your personalized metal goods. But equally, it’s important that your whole committee or team feels proud of the results. That’s why it’s important to work with a firm like us who has a reputation for producing high quality design work.
Our graphic designers have years of experience of producing designs for sports teams, schools, military, law enforcement and blue chip corporations. They know how to interpret your logo or insignia to suit the space and reflect the spirit of the occasion.
You’ll find us friendly and easy to work with and you can talk directly to your designer over the phone or email. We listen carefully and discuss your ideas before creating a proof which shows exactly what your items will look like. Typically we’ll give you a couple of different options to choose from.
You give us your feedback, and we make more amends until you and all your colleagues are completely happy with the design.
To get a free, no-obligation price now, fill out our Quote form or call us at 1-877-312-9794
We have a tight budget – can you help?
Yes we can. Firstly you can be sure we offer the lowest prices on the web, thanks to our price promise guarantee – without any compromise on quality.
Secondly, our designers are experts at helping you make decisions that make your money go further. For example, we can help you choose finishes and sizes that look great but cost way less. For example, you can save a lot of money on keychains and lapel pins if you choose a stock shape rather than a cut-out shape. Some sizes are also cost much less than others.
Another way to stretch your budget is to get in touch with us sooner rather than later. If we have longer to make your goods, we can sometimes reduce the cost. Make sure to tell us when budget is an issue and we’ll do our best to find creative ways to make the most of every cent you have.
Is shipping free?
Yes it is – and it includes insurance and tracking as standard to when we deliver to a US address. Your pins are delivered by reliable courier companies like FedEx and UPS. The only extra shipping costs are for express or overnight delivery, or to an address outside the US.
There are so many items to choose from – how do I decide?
We’re here to help, so just pick up the phone or email us. Tell us what you’re looking for and we’ll guide you through the options to help you choose the finish that will work best for your needs.
Throughout the whole process your designer will keep you informed with friendly, helpful advice. Just give us a call on 1-855-746-5013.
How do I know what quantity to order?
Whether you’re ordering challenger coins, lapel pins badges or keychains, we can help you decide what sort of quantity you may need. We have lots of experience to help you gauge how many pins your team may need to trading at tournaments, for example.
We can also help you decide if you want to offer people more choice by keychains or hat pins as well as lapel pins or commemorative coins.
What’s your reputation?
Metal Promo brings together the skills of three of the US’s top badge makers. We started with pins and made our first 2003. Since then then have produced over 350,000 badges, medals, pins and coins for more than 1,000 US organizations and teams.
We have built our reputation on providing outstanding quality of design, materials, manufacture and customer service. For extra confidence we offer a Total Satisfaction guarantee, and proudly display the many letters of thanks we regularly receive from happy customers.
Whether you’re a large corporation looking for top quality promotional items, or a little league team wanting the most tradable pins at the tournament, you can rely on us to make everything smooth, hassle-free and enjoyable. Get a price now using the quote form or call us at 1-855-746-5013 to find out more.
How do I place an order?
Start by asking us for a free, no-obligation quote. It’s easy – just fill in the details on the quote form or call us on 1-855-746-5013.
We’ll ask you a little about what you’re looking for, and whether you need it for a special event, a promotion, a sports tournament or to resell in your pro shop. We’ll also want to know about your insignia, emblems, motto and colors.
Armed with that information, we’ll create a high quality, custom design, unique to you and designed from scratch, not a template. You’ll receive artwork showing what your finished piece could look like, and we’ll usually give you a couple of options. For lapel pins, we can also suggest value-enhancing extras like spinners, danglers, glow in the dark and glitter.
When you and all your colleagues are happy with the design, we’ll start making the dies and molds then go into production. This can take 4-6 weeks depending on the items being made, although if you need something in a hurry, do let us know as we may be able to rush your order through on a priority line.
Your goods will be delivered by 3-day shipping with tracking and insurance included free of charge. If you need them faster, we can deliver by overnight courier for a small extra cost. Each item comes individually wrapped, to keep them in perfect condition until the moment they’re handed out. If you need to speak to us at any time, just call on 1-855-746-5013 or get in touch by email using the contact form.
What if my goods arrive damaged or faulty?
We take quality very seriously, and inspect random samples by hand to ensure that the whole batch is in perfect condition and free of defects. Each item is individually wrapped and your whole order is securely packed during transit.
To make sure you feel 100% confident, we offer a Total Satisfaction Guarantee. In the unlikely event that your goods arrive damaged or sub-standard, just call us on 1-855-746-5013 within 7 days and we’ll do everything we can to put things right.